Shipping policy

SHIPPING POLICY

Last updated: 22 October 2026

  1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been confirmed.

Processing includes preparing and packing your order before handing it to the carrier.

Business days exclude weekends and relevant public holidays.

  1. ESTIMATED DELIVERY

After dispatch, delivery normally takes 4–8 business days, depending on your location.

Please allow approximately 5–11 business days in total for processing and delivery.

These are estimates rather than guaranteed arrival dates unless we expressly agree to a specific delivery deadline with you.

If we become aware of a significant delay, we will contact you using the details provided with your order. Your statutory rights concerning late delivery remain unaffected.

  1. SHIPPING DESTINATIONS AND CHARGES

Available delivery destinations and shipping charges are shown at checkout before you place your order.

Free shipping applies only where expressly offered.

Any applicable import charges payable by you must be disclosed before purchase. We will not rely on this policy to impose undisclosed mandatory charges after checkout.

  1. DISPATCH AND TRACKING

We will send a dispatch notification to the email address supplied with your order. Tracking information will be included where available for the delivery service used.

Tracking updates may take time to appear after the parcel has been handed to the carrier.

  1. DELIVERY DETAILS

Please check your delivery address and contact details before placing your order.

If you notice an error, email [SUPPORT EMAIL] promptly. We will try to help, but changes may not be possible after dispatch.

If a delivery fails because of incorrect information supplied by you, or because a parcel is not collected, we will explain the available options. Any proposed redelivery charge will reflect reasonable actual costs and will be subject to applicable law.

  1. DELAYED, LOST OR DAMAGED PARCELS

If your order has not arrived within the estimated timeframe, or tracking appears incorrect, contact [SUPPORT EMAIL] with your order number.

We will investigate with the carrier. A tracking status alone does not prevent us from reviewing a reported delivery problem.

Where consumer law applies, we remain responsible for the goods until you, or a person designated by you, takes physical possession, except where the law provides otherwise.

A carrier delay does not remove your legal rights to an appropriate remedy.

  1. RETURNS

Please read our Returns & Refund Policy for cancellation rights, return instructions and refunds.

Contact: PAWSWELL10@GMAIL.COM